Refund policy

Satisfaction Guarantee & Returns

At The Good Gift, we want every gift to arrive beautifully and bring a little goodness to someone’s day. While we do not accept returns or exchanges for unwanted gifts or changes of mind, we stand behind the quality and accuracy of every order.

Our Satisfaction Guarantee

If your order arrives damaged, defective, incorrect, or is missing an item, please contact us within 7 days of delivery. We will review the issue and work with you to determine the best solution.

Depending on the circumstances, we may offer:

  • A replacement of the affected item

  • A replacement gift set

  • A partial refund

  • A full refund

Our goal is to make the situation right while ensuring that our policy remains fair to both our customers and our small business.

Damaged Items or Shipping Damage

If your gift or any item inside it arrives damaged, please contact us as soon as possible and include clear photographs of the damaged item and, when applicable, the shipping box and packaging. Photographs help us document the issue and determine the appropriate resolution.

We may request additional information or photographs before issuing a refund or replacement.

Please do not discard damaged items or packaging until we have had an opportunity to review the issue.

Incorrect or Missing Items

If you receive an item that is different from what was ordered, or an item is missing from your gift, please contact us within 7 days of delivery. We will review the order and, when appropriate, provide a replacement or other suitable resolution.

Product Substitutions

Because some products are made by small businesses and are subject to availability, an item may occasionally become unavailable after an order is placed. When this occurs, The Good Gift reserves the right to substitute an item with one of equal or greater value while maintaining the overall quality and spirit of the gift.

What Our Guarantee Does Not Cover

Our Satisfaction Guarantee does not apply to:

  • Changes of mind or unwanted gifts

  • Personal preference regarding an item, flavor, scent, color, or style

  • Products that have been used, consumed, altered, or damaged after delivery

  • Damage resulting from improper handling or storage after delivery

  • Orders shipped to an incorrect address provided by the customer

  • Packages that are delayed or mishandled by the carrier when the order was properly packaged and shipped

  • Normal variations in handmade, natural, or small-batch products

  • Issues reported more than 7 days after delivery, unless otherwise required by law

Because our gift sets contain food, personal-care products, and other consumable or hygienic items, we do not accept returns of these products.

Refunds

Approved refunds will be issued to the original payment method. Refunds are generally processed within 5–10 business days after the resolution has been approved, although the timing of the funds appearing in your account may depend on your payment provider.

The Good Gift reserves the right to determine the appropriate resolution for each individual situation. A full refund is not automatically provided for every issue; when appropriate, we may replace the affected item or provide a partial refund instead.

Questions or Concerns?

If something isn't right with your order, please reach out to us. We would much rather have the opportunity to make it right than have you or your gift recipient feel disappointed.

Please contact us at thegoodgiftoflancaster@gmail.com with your order number and a description of the issue. Photographs should be included whenever applicable.

The Good Gift reserves the right to update this policy at any time. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.